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Shipping/Return Policy

Our focus is to satisfy our customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.


Disclaimer : Please read the below policy for return, exchange and refunds. 


Exchange 

In case of any problem or quality issue with the product, we will exchange the product. All you need to do is send us an email within 3 days of delivery. at info@oceglow.com

Exchange of products will be accepted only if the products are returned in a saleable condition with the seal intact and the product in it’s original packaging, in an undamaged condition.

Return Policy 

We except the return within 5 days of receiving the order. The product should be in in it’s original packaging with the seal and in saleable condition. For the same contact us via email at info@oceglow.com 

Refund 

In case of dissatisfaction from our services, clients have the liberty to cancel their product and request a refund from us. 

Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated, as per the Returns Policy, the refund amount is expected to reflect in the customer account within 15-17 days Business Days.

Payment options available to clients

• Debit Card
• Credit Card
• Cash on Delivery
• Net Banking
• Wallet    


Shipping 


We dispatch your order through reputed logistics partners.

How much time it would take to get me my order?

Normally, we ship your order within 24 hours of receiving the order and it takes 3 to 7 days to reach to your doorstep. (Delivery time may exceed depending upon your location).In case of any issue related to delivery of order, customer has to report us within 7 days from date of order delivery, no complaint after 7 days will be entertained

International Shipping

Note: Custom duty and another charges in your country will be borne by customers.

Cancellation

If after placing the order you want to cancel it, you could do so without incurring any cancellation charges only in case the order has not been shipped. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.

 

Note- During Sales there will be no return.

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